http://www.zen.org/2006/11/08/mean-carphone-warehouse/ The thoughts, ideas, habits, and interests of a sub-culture. Sat, 11 Oct 2008 13:33:55 +0000 http://wordpress.org/?v=2.5.1 http://www.zen.org/2006/11/08/mean-carphone-warehouse/#comment-95852 Sally Patton Sun, 03 Jun 2007 09:07:26 +0000 http://www.zen.org/?p=579#comment-95852 I have had a lot of bother with Carphone Warehouse in Donegal. The phone I bought did not work after a couple of weeks. I asked for a refund. They insisted categorically that I could not get this. ( This is completely wrong, see the Sale of Goods Act.) I fell for their strong insistence that the phone should be sent for repair. This happened 3 times. They insist that the phone has to go for repair 3 times WITH THE SAME FAULT, before they will entertain the idea of a 'replacement'. This is all contrary to the consumers' rights. As most customers tend to be young, they may not be aware of their rights, or feel able to insist on their refund entitlement. The assistant said that the onus was with the manufacturer. That is WRONG - the onus is with the person who sells you the goods. SO, anyone out there who has bother with their phone _ INSIST that you are entitled to a refund - DO NOT accept the story that the shop has a 'POLICY' - that does not have any bearing whatsoever on your rights as a customer.You have bought the goods in good faith, and if it does not do what it is made to do ( i.e. WORK) then you can insist on a full refund. See Consumers Association information. Keep a level head, do not get angry and just keep calmly insisting that you are within your rights for a refund. You WILL get it - I did..........after the 3 'repairs' story. If only I had known my rights at the beginning of the sorry saga that followed. I have had a lot of bother with Carphone Warehouse in Donegal. The phone I bought did not work after a couple of weeks. I asked for a refund. They insisted categorically that I could not get this. ( This is completely wrong, see the Sale of Goods Act.) I fell for their strong insistence that the phone should be sent for repair. This happened 3 times. They insist that the phone has to go for repair 3 times WITH THE SAME FAULT, before they will entertain the idea of a ‘replacement’. This is all contrary to the consumers’ rights. As most customers tend to be young, they may not be aware of their rights, or feel able to insist on their refund entitlement. The assistant said that the onus was with the manufacturer. That is WRONG - the onus is with the person who sells you the goods. SO, anyone out there who has bother with their phone _ INSIST that you are entitled to a refund - DO NOT accept the story that the shop has a ‘POLICY’ - that does not have any bearing whatsoever on your rights as a customer.You have bought the goods in good faith, and if it does not do what it is made to do ( i.e. WORK) then you can insist on a full refund. See Consumers Association information. Keep a level head, do not get angry and just keep calmly insisting that you are within your rights for a refund. You WILL get it - I did……….after the 3 ‘repairs’ story. If only I had known my rights at the beginning of the sorry saga that followed.

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